Success Coach Tip: Caution When Using “Tough Love”

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel” ~ Maya Angelou

 

This statement is true in all areas of life, particularly for me as a life coach.  I love when I teach or coach having just enough edge to keep people engaged. If you go too far you can ensure hurt or they will just go away.

Honest Communication to Audience

Like Pat says “I have made every mistake in the book at least once and sometimes seem to have to repeat it a few times before I learned it.” 

One time I made a very mild joking comment to a guy in a class and then after the break notice he had left. I just had a gut sense something was off and called the person in charge. She checked it out and he thought I was making fun of him in front of the class. From my perspective what I said was actually making a comment with the intention to validate him, but that did not matter.

Communication is based on the response you get not what YOU think you communicated.By not attending to this important point, it is simply broadcasting your message, poorly. I got permission to talk to him and said, “I notice that you left and am concerned I may have said something to offend you”.  He said No (which did not match what I knew) and I said in a different way the validating statement I made to him. He then said that someone “might” have miss understood that and I thanked him for pointing that out. We were able to have an effective conversation and both left the conversation in a positive manner.

Caution with “Tough Love”

Their seems to be a new trend in what I called justifying “Tough Love” even in presenters and coaches.

Asking questions like “Who still does not have a Facebook page, yet?”in a tone that is showing them off as stupid. Like that presenter has the right to embarrass someone in front of the room.

If you are going to be tough you have to have earned enough trust to do this.  You also want to have the goal to empower the recipient, NOT just be “right”. This is something I watch with my classes and clients very carefully.

There is a fine line between being evocative and provocative.

I remember coaching one day where I had two very different clients in the same day (the details have been changed some to protect confidentiality). The one in morning was a former line backer. Very big and tall, an intimidating guy and real smart. Our meeting ended up in a heated “discussion” where we had to focus on root issues with him.

My second client was a former schoolteacher, and her level of engagement was focused on confidence and empowerment.  I could not have used the “same” cookie cutter formula for both clients.  It would have crushed one of them.

Balance

Using the right level of engagement is what is required. My commitment in teaching and in coaching is to do my best to see through the eyes of every person in front of me.  I speak to that individual whether there is 1 or 500 people in my class.

Listen to what really is needed for the client at hand. If a little toughness is needed, I make sure I have earned the right with compassion first! My engagement is to come from compassion and to be willing to do what it takes to make their goals a reality.  Sometime I do a great job with that and sometimes I need to learn something new.

Many people wanted me to move away from being a “coach” for it really is not a profession like lawyer or doctor. To me coaching is what I do and that is like being in the trenches with my clients as though it is my life at stake not being a tough drill Sargent on the sidelines or just some cheerleader.

Your Thoughts?

I welcome your honest views on this.

Martin Brossman is a Success Coach and Social Media Trainer.  Martin is the co-author of Social Media For Business book, Linking into Sales and is a sought after Teacher and Trainer for Community Colleges throughout North Carolina. To find out when Martin is teaching and/or training near you sign up for his newsletter here.

Martin Brossman’s Posts – The 919 Business Network – Local Business Networking

Success Coach Tip: Social Media Profile Detail

I am often asked on the best way to engage with your ideal clients.  In order to have success in your social media plan, you will want to make sure that your social media profiles include the below specific information:

1.  Strong Profile- make sure you have a strong profile with specific information that answers the question of your ideal client’s “pain”

  • What is their pain?
  • How can you solve their pain

A great example of this is your Inside919 profile.  Inside919 offers one of the few platforms to allow you to build your online reputation with publicly noted:

  • Ideal Client
  • Ideal Referral Partner
  • Pictures
  • Videos
  • Events
  • Articles

2.   Professional Picture- use a picture that shows your personality as well as that you are a professional in what you do.

3.  Information of Value- what information can you offer to people so that they will know that you are an expert in your field?

  • FAQ tips?
  • Top 10 Things to Avoid in your Industry
  • Best Help Section for your Industry

4.  Recommendations

It is important in today’s online media to include recommendations in your profiles.  You can do this in the text box of your Inside919 profile as well.

How about you? Are your profiles written in a way that you can get a successful conversation going with your ideal client?

Martin Brossman is a Success Life Coach who supports small and micro business in ways to find success for their business and clients: through trainings, social media coaching, planning and general life support.  To Stay in Touch with Martin click here.

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7 Qualities of Excellence for Hiring an Expert Coach

When we get a university or associate degree or a coaching certification, it means we have done the book work. 

The degree or certification does not mean we will become an expert. The expert coach is a continual learner (1).

Coaches are part of the newly formed “Experts Industry. So are authors, trainers, speakers and online marketers. Up until late last year, this industry operated with NO CODE OF ETHICS. Without agreed upon boundaries and parameters in doing business, agreed upon by industry members, some will be honest in their work and some will not. That certainly has been the case in this Industry and has given lots of online marketers, speakers and coaches a black eye.

With coaching, gaining a certification does not assure the coach will be a:

good listener. A coach is a good listener. (2)

authentically curious. A coach is 1st and foremost DEEPLY CURIOUS. (3)

The coach client relationship is closer than almost any other relationship because the coach has the ability to “put aside their own point of view” (4) and step into the world of the client, without judgements or evaluations of the client. There the coach has a unique unfettered view of the client.

A coach can’t do this unless they have their own coach. (5) We all have blind spots that prevent us from putting aside our own point of view and be the ‘observer.’

The expert coach looks for what is missing in the client’s thinking (6)  and then asks the question for the client to fill in the gap (their former blind spot) themselves. It rather like teaching a man to fish to sustain life, or just giving him the fish he needs to survive that day.

An expert coach asks QUESTIONS 98% of the time. (7)

The expert knows that clients already have all the answers within them. And because the coach can ‘see’ what’s missing in their client’s thinking or thought process that would make a difference for them on-the-spot, it’s a challenge to just not ‘tell’ them what appears obvious.

From this point on when I employ a coach, I’ll be asking if the Coach is a member of the Experts Industry Association because one chooses to operate business under a strict Code of Ethics. I’m more interested in HOW they do business and live their lives.

If you’ve taken the time to read through this Article, thank you. In return, you may register yourself into a free webinar, offering experts  (coaches, authors, speakers, teachers, online marketers) highly valuable content by the Expert’s Expert, Brendon Burchard. Brendon is the originator of the Experts Industry Association, and Expert Coach, and New York Times best selling author of Millionaire Messenger. Enjoy!

Leslie Flowers’s Posts – 919 Business Networking – Local Business Owners & Professionals

Take A Jump With Me | Coach Olga

Last month, while attending the Yoga Synergy Workshop (which I wrote about in my previous blog), I worked with a new friend, Jamie. While making casual conversation, we each asked what the other had been up to recently. It turns out that Jamie had just gone skydiving for the first time in her life and she was planning on going again over the 4th of July holiday weekend! A mixture of curiosity and excitement got the best of me and I immediately asked her if I could tag along the next time she went.



So, about a month later, on Sunday morning, July 3, Jamie and I headed out to Triangle Skydiving Center for my first skydiving experience.



Knowing for the past month that I would finally go skydiving caused a reaction in and of itself. My old system of “agreements” consisted of nervousness, fear, and eager anticipation—the equivalent of swarms of butterflies fluttering throughout my system. In the past, I might have rambled on about my anxiety as a way of seeking others’ opinions, energy, and feedback. This time, I chose to keep the adventure to myself and, of course, Jamie. This gave me the luxury to create my own experience versus my old tried-and-true approach of having others create it for me. Trust me that this was not easy! I have been exercising this new muscle of self-containment over the last couple of years. I am happy to say that it paid off in spades when the time finally came to go skydiving. My new approach was also instrumental for the friendship I was developing with Jamie. While we drove out to Triangle Skydiving Center, we both learned a lot more about each other, which further deepened our connection and awareness of one another.



When we got to the Center, the first thing we had to do was go through a series of waivers and watch a DVD designed to disclose, frighten, and “talk you out of” taking the jump. Guess they leave little room for any lingering doubt! Once the formalities were behind us, we went to the observation deck to watch other skydivers take their turns. Eventually, our names were called and we met our Tandem Jumping Masters. Jamie’s partner was the owner, Greg, and mine was John.



As John went through the process of fitting, securing and checking my equipment, he taught me the basic how’s, why’s, and what’s of skydiving.

John had spent years in the medical profession and turned his skydiving hobby into a profession.



“Why do you skydive?” I asked him.

“While I am up in the sky, there are no problems, bills, issues, or DRAMA!” he said.

”Life is perfectly clear, calm, and serene—a dramatic shift in perspective!” I replied.



I felt as if I understood his statement perfectly, even without having tried the experience myself—yet!



I listened intently to every instruction that John gave to me. Eventually, we all went to the hangar, boarded the plane, and took off to the sky. I felt a combination of security, calmness, and excitement throughout the flight. I felt comforted by John’s instructions and the knowledge that everyone around me had already done this before—I was the only newbie. I also noticed that the experienced jumpers around me were more relaxed and joyous than most people I know day-to-day walking around on the solid ground. So, armed with the affirmation that everything was going to be OK, I soaked up every detail that my senses could process. At first, I was focused mostly on the visual aspects of the experience; but when the plane got to the desired altitude, my visual, emotional, and kinesthetic senses all clicked together at once and came in sync.



All of a sudden, jumpers started rolling out of the plane like people escaping a fire through the nearest exit. Then, it was my turn to take the plunge. THANK GOD for John. We were attached as closely as Siamese twins. As we crept to the door, my mind kept repeating his directions like a spin cycle on a washing machine—right knee down and keep my sight to the sky. Next thing I knew, we were free falling through the bright blue, vivid, and rich sky.



WOWIE ZOWIE!!!



I have to admit that the first few seconds included the tiniest drops of fear, but the love, beauty, and joy of the moment naturally flooded the fear out. It was simply the purest, most thrilling, and exhilarating experience ever! Knowing that I was so high above the ground and floating in the sky—a place so seemingly faraway and only “reachable” when I am in a plane—was surreal! We were all laughing, breathing, and enjoying the beauty of this experience and bonded by this unforgettable moment.



Eventually, John pulled the ripcord and our parachute opened. There was a sudden jerk as it captured the air beneath it and proceeded to support us as we floated over the Earth. That is when I truly started to relax, look around, and slowly process what was happening. Oh, the expansiveness of the ground below me! I was able to take in the lay of the land, the limitless sky, and the surrounding atmosphere with absolute serenity. I noticed that without the parachute, I was completely in my body with only the air, and my fellow jumpers, around me to connect me to this world. When the parachute opened, I was able to maintain my sense of connection, but I also was able to add in my visual, mental, and emotional senses to the experience.



I am proud to say that I successfully followed all of John’s directions and even learned to land ourselves. I also got a superior report for the first entry in my Skydiver’s Logbook! But nothing beat the rush I felt of falling through the sky at 120 mph after jumping from a perfectly good airplane. Skydiving is an exhilarating and intense adrenaline rush. I now understand why John didn’t know—or need to know—what a Life Coach is. John exuded a happy, lighthearted, and exuberant energy. Thanks to him, I felt excited, safe, and aware of everything happening and what to expect. I felt I was living more “in the moment” than I have in a long time—and I loved it!



After I was safely back on solid ground—both feet firmly planted on the soil—I started wondering how I could hold on to this experience and learn from it, apply it to my life, and harness the feeling I felt while I was in the sky.



What other lovely, beautiful, and joyous events are available to us, here on Earth, which we can use to strengthen or override the fearful, anxious, and nervous emotions that often plague us into inaction or depression? How can we add in more adventure to our lives, or go outside our comfort zone to learn about ourselves a bit better?
Olga Financial Life Guide’s Posts – 919 Business Networking – Local Business Owners & Professionals

Peace, Love & Delight | Coach Olga

“Have no fear, don’t say ‘I’m sorry’ and explore the pain”.   Those are some of the favorite sayings of our visiting Bikram Yoga teacher, Altin Duka.  While our Bikram Hot Yoga studio owner, Cindy, travelled to a LuxYoga retreat, we were left with energetic and inspiring, Katie Munch and intuitive and uplifting Altin Duka.  During the last ten days, the Bikram Hot Yoga Raleigh students have experienced their own advanced retreat due to the tremendous insight that Altin gave each of us.  He takes the breath, postures and stamina beyond the level of everyday life as he weaves philosophical insight and personal corrections into the Bikram dialogue.  I don’t know a single student that hasn’t been left with gems of awakening in his or her practice.



Altin’s visit, from the Washington, D.C. area, was finished off by a Synergy Yoga Workshop, on Saturday afternoon.  Synergy yoga is a healing art that combines Thai massage, flying (acrobatic yoga) and partner stretching.  It inspires trust, playfulness and communication.  The practice of Synergy Yoga merges two or more forces, combining them to create something greater than the individual.



We started out, sitting knee to knee, in a closely held circle for grounding breaths, relaxing back massages and learning about what the next couple of hours held for us.  Gradually, we performed various exercises designed to develop trust within the group.  We found the center of balance within couples, went into back bends and held one another as we ‘flew’ over our partners.  You have to see it to believe it!  Check out the pictures on the Bikram Yoga Raleigh Facebook Page. http://www.facebook.com/pages/Bikram-Yoga-Raleigh/355436216277



Besides the delight in exploring new physical positions and savoring the strength in my body; my favorite part of the learning is the analogy to how we are all constantly using these interactive techniques throughout our relationships.  We interact with family, friends, acquaintances and strangers in a flow that is determined by how much trust there is between individuals.  The more you trust and allow yourself to be vulnerable; the more openness and possibility for growth and the unexpected to surprise us.  What is the first relationship that pops into your mind?  Think about how much is determined by the ‘play’ of control, attachment and anxiety.  Now imagine the possibilities that exist when you are detached, loving, trusting, and giving.



Where can you surrender?  How can you trust more?
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